Exchange and Delivery Policy

 

Exchange Policy

At VYNE, we strive to ensure that every purchase meets your expectations. If you wish to exchange a product, you may do so within 14 days from the date of purchase, provided that:

• The item is unused and in its original condition
• The original receipt or invoice is included
• The item is returned in its original packaging

Exchanges may be completed through designated VYNE channels or according to instructions provided by our customer support team. VYNE reserves the right to refuse exchanges if the product does not meet the above conditions.

 

Delivery Coverage

VYNE offers delivery services across Jordan. Delivery availability may vary depending on location and operational conditions.

 

Order Processing

Orders received before 2:00 PM (Amman time) are typically processed on the same business day. Orders received after this time, on weekends, or on public holidays may be processed on the next business day.

 

Delivery Time

Delivery is typically completed within 24 hours unless otherwise communicated. Delivery times may vary depending on the delivery location, product availability, and operational circumstances.

 

Delivery Fees

A standard delivery fee may apply to orders depending on location. VYNE may also offer free delivery promotions for orders above a specified value. Delivery terms may be updated periodically.

 

Additional Notes

Delivery and exchange policies are subject to change. Updated versions will be published on the VYNE website. VYNE operates as part of the IKASCO group and follows operational standards aligned with the group's retail practices.